Retail Parts and Accessories Manager with Years of RV Experience
Terry is a make it happen kind of guy. If the motorhome of interest needs a booth dinette instead of a table and chairs, he does factory direct RV parts orders to get the perfect booth in the right color to match the RV interior décor. He’ll use his computer and industry contacts to find an A & E 9000 awning, or a Carefree of Colorado awning, if that’s what gives the customer the feeling of having it made in the shade.
A mid-America upbringing has instilled heartland values in Parts Manager, Terry Burkhart. Raised in Canton, Ohio, home of the Pro Football Hall of Fame, Terry enjoys a quieter pace when he’s away from the demands of the RV business. Some claim he’s got a right arm that’s two inches longer than his left because of his many hours slinging horseshoes and bowling balls. He is a pretty accomplished billiards player, as well.
When recreational interests are not absorbing Terry’s free time, he’s an active member of the local Moose Lodge, and the American Legion.
Most Rewarding Customer Experience
“I can’t say that any one customer experience has been more rewarding than another – they are all enriching in their own way. Our parts team just enjoys rolling up its sleeves and helping a customer across the counter find that one part that is preventing him from fully enjoying his RV lifestyle.”
Philosophy in dealing with RV Customers
“Be fair…be honest…be helpful…be responsible…be dependable.”
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