RV Parts and Service Knowledge Helps RV Owners with Service Repairs
Background
Ricky is a Central Florida native. Raised in Apopka, Florida, long-known as the foliage capital of America, Ricky has participated in many local sports activities including softball and golf. He serves the local community as a member of the Elks Lodge.
Ricky joined Independence RV in 1994 in the Parts Department. He parlayed his RV parts knowledge and applied himself, and soon became a Service Advisor helping folks with Newmar motorhomes and other recreational vehicles. He has recently returned to the Parts Department as Parts Manager, but with a greater understanding of how the two departments must work together for the ultimate in customer satisfaction. Ricky is very familiar with all Newmar motor homes, with emphasis on the Newmar Dutch Star and Newmar Mountain Aire diesel pushers. He knows the value of Newmar Service and Newmar Parts to keep all Newmar motor home owners satisfied with their decision to use Independence RV for all their RV needs.
Most Rewarding Customer Experience
“I feel rewarded with every customer that we help. Most customers come in frustrated with their RV, and they’re always in a hurry. I want to get them fixed properly and in a timely manner – that’s my daily reward!”
Philosophy in dealing with Customers
“I treat the customers, as I would like to be treated, if I was on the other side of the counter.”
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