Service Satisfaction Scores Outperform Newmar’s Large Dealer Network
The single largest attribute that separates Independence RV from other RV dealers is the company’s commitment to quality RV service on a daily basis. No other Newmar dealership knows that better than Independence RV. Independence RV has been a six-time recipient of the coveted Mahlon Miller Service Excellence Award for the best customer service among large-size Newmar RV dealerships in North America from the Newmar Corporation, a premier manufacturer of Class A luxury motorhomes.
Independence RV has established itself as a leading Newmar luxury coach dealership located in the Central Florida region. The award was presented by Newmar’s Chairman Dick Parks and President Matt Miller to Independence RV President Ronnie Jordan and Service Manager Todd Simpson during an on-site visit. Independence RV has won the award in the fiercely competitive large RV operations category. Servicing a wide array of Newmar Motor Homes with customers traveling across state lines for service is a testament to quality service provided to these Newmar motorhome owners.
“The ten questions on the Newmar Customer Satisfaction Survey cover the entire RV dealership experience, therefore an operation must receive high marks on all parts of the experience to earn this award,” Parks said.
“It’s important to Newmar to know that if a customer is having a problem or needs an adjustment and he’s not close to the factory, we can send them to Independence RV knowing they will receive quality RV service,” said Newmar’s Matt Miller
Independence RV’s Service Manager Todd Simpson remarked, “We take pride in retaining customer focused employees, some of whom have been with the service department for 25 years. Our whole company is committed to bringing the best customer service experience to our valued customers day in and day out.”
To even be considered for Newmar’s top award, a dealer must score 90% or higher in post-service customer surveys. To win six times like Independence has, they must consistently provide top notch RV service on Newmar motorhomes.
Independence RV is not new to the winner’s circle; the dealership has won Customer Satisfaction Index Awards for outstanding Newmar RV service on everything from a Newmar Bay Star to a Newmar Dutch Star for each of nine years. Established in 1985, this is the third time Independence RV has won Newmar’s premier service award. Award winning RV service is a hallmark of Independence RV.
INDEPENDENCE RV WINS COVETED MAHLON MILLER SERVICE EXCELLENCE AWARD
Independence RV Service Team:
Pictured (L to R): Service Manager Todd Simpson, Jeff Courterier, Don Snell, Andy Vernak, Ed Nicklaus, Ricky Stiles, Alfonso Santos (on crawler), Tony Lancaster (left ladder) and Jim Burdick (right ladder)
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